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What to do in an emergency
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.*
If your landlord is on a fully managed contract, please contact: 07877943247
Gas Leak
An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in
If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.
Carbon Monoxide
Issues such as carbon monoxide poisoning can be fatal but many people are not aware of the warning signs, particularly older people, who may put flu-like symptoms or simply feeling drowsy down to old age.
Symptoms of carbon monoxide poisoning include:
- Nausea
- Light-headedness
- Headaches
- Shortness of breath
- Dizziness
- Sleepiness
Out of hours emergency
If you have an emergency when our branches and lettings centre are closed, take the following steps:
- Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
